Case intake is the initial process through which a private investigator or investigation agency collects information from a prospective client to evaluate a potential case. It typically includes gathering background details, identifying the scope of the request, confirming legal and ethical boundaries, and determining whether the agency can provide relevant services. Some agencies use standardized intake forms or interviews.
Case intake is essentially the first formal conversation between you and a private investigator. During this process, the investigator learns what you need, what information you already have, and whether your case is something they are equipped to handle. Think of it as the setup phase before any actual investigation begins.
A person suspecting a spouse of infidelity may contact an agency to describe the situation, share relevant dates and locations, and discuss what documentation they hope to obtain. A business owner who suspects an employee of workers' compensation fraud would go through intake to outline the claim details, the employee's schedule, and the observed inconsistencies. An attorney seeking a witness locator service would use intake to provide known identifiers and explain how the information will be used in a legal proceeding.
During case intake, licensed investigators are permitted to collect client-provided information and assess whether the requested services fall within lawful investigative methods available in their jurisdiction. Investigators operating under a state license must decline or redirect requests that would require accessing protected records, violating wiretapping laws, or engaging in conduct prohibited by their licensing board. Requirements for licensure and permissible investigative conduct vary by state, so intake procedures may differ depending on where the agency operates.
How long does the case intake process typically take before an investigator begins active work?
Case intake can range from a brief phone call to a more formal written process taking one to two business days, depending on the complexity of the case and the agency's procedures. More involved cases, such as those requiring a signed contract, retainer payment, or legal review, may take longer to finalize before fieldwork begins. Clients should expect to provide as much factual background as possible during intake to avoid delays.
Is the information I share during case intake kept confidential?
Most licensed private investigation agencies treat information shared during intake as confidential, and many require clients to sign agreements that outline how that information will be handled and stored. However, investigators are still subject to legal obligations, meaning they may be required to report certain information if it involves imminent harm or is compelled through a court order. Clients should ask the agency directly about its confidentiality policy before sharing sensitive details.
